Why didn't Notetaker join my meeting?

If Notetaker failed to join your meeting, work through these steps to find the issue. Solutions differ for hosts and attendees.

For Hosts

• Check your account connection: Make sure you’re signed in to the same Zoom, Google, or Microsoft account connected to Calendly.
• Check your Notetaker settings:
• For Calendly-scheduled meetings: Go to Settings → Notetaker tab and confirm the event type is included in your recording rules.
• For meetings from your connected calendar: Go to the Calendar page and confirm Notetaker was turned on before the meeting started.
• Check your meeting location: Make sure the meeting link on your Calendar page in Calendly matches where the meeting took place.
• If using Zoom, check your Zoom recording settings:
• In Zoom, go to Settings.
• Select Recording.
• Turn on Record to computer files.
• Allow external participants to request recording.

For Attendees

• Confirm your account connection: Make sure you’re signed in to the same Zoom, Google, or Microsoft Teams account connected to Calendly.
• Check if Notetaker was turned on: Open your Calendar page and confirm Notetaker was enabled before the meeting started.
• Verify the meeting link: Make sure the meeting location on your Calendar page matches the link used.

Frequently asked questions